Dubai, United Arab Emirates, January 20th, 2025: Help AG, the cybersecurity arm of e& enterprise and the Middle East’s trusted security advisor, has been recognized as a Leader in the IDC MarketScape: Middle East Managed Detection and Response 2024 Vendor Assessment.[1] We believe this recognition highlights Help AG’s ability to deliver comprehensive MDR solutions that combine advanced technologies, threat intelligence, and 24/7 expert support to help organizations combat evolving threats and ensure compliance.
Help AG’s MDR service provides organizations with actionable insights into critical security threats and abnormal network activity detected across internal and external networks, empowering them to respond swiftly and effectively.
Commenting on the achievement, Stephan Berner, Chief Executive Officer at Help AG, said: “We believe this recognition highlights our unwavering dedication to innovation and our commitment to making cybersecurity a strategic enabler for business success. By combining local expertise, human intelligence, and advanced automation, we proactively defend against emerging threats. We further believe being named a Leader for our MDR services reflects our clients’ trust and our commitment to safeguarding their digital transformation journeys.”
According to the IDC MarketScape report, Help AG boasts years of experience, a strong team of security professionals, and a deeply rooted customer base, along with a profound understanding of threats specific to the Middle East.
The Middle East has experienced a surge in cyberattacks targeting critical infrastructure, government entities and businesses, underscoring the urgent need for advanced cybersecurity solutions. We believe Help AG’s recognition as a leader in MDR services in the Middle East comes at a pivotal time when organizations are addressing an increasingly complex threat landscape, a shortage of skilled cybersecurity professionals and heightened cybersecurity regulations. In this context, managed detection and response (MDR) solutions help ensure organizations can meet regulatory standards.
MDR services are becoming a popular choice due to their shorter time to value than in-house security operations centers (SOCs), whose establishment can be time consuming and resource intensive. These services offer dedicated cyber defense capabilities or enhance existing SOC operations, serving as a rapid and effective alternative to resource-intensive setups. By adopting MDR services, organizations can access sophisticated threat detection and response solutions without requiring extensive infrastructure or costly in-house cybersecurity teams.
The IDC MarketScape study offers a detailed assessment of MDR providers in the Middle East, analyzing their technical capabilities, strategic vision, and customer support. It incorporates customer feedback to evaluate real-world performance and service delivery. The IDC MarketScape model provides a comprehensive framework for organizations to select the right partners for strengthening their cybersecurity strategies.
Shilpi Handa, Associate Research Director, Cybersecurity at IDC MEA, concluded: “Help AG was named a Leader as it is an ideal partner for enterprise and government organizations in need of tailored security solutions. With its flexible MDR models, extensive regional presence, and strategic investments in dedicated threat intelligence, content engineering, and technology platforms, Help AG offers a winning value proposition to its clients. Furthermore, by utilizing Help AG’s MDR solutions, clients gain access to an advanced suite of tools, dynamic threat intelligence, and an integrated approach to threat detection and response.”
Help AG’s MDR services stand apart due to their integration of advanced technologies, including a centralized SOAR platform, proprietary threat intelligence tools, and AI-driven analytics for anomaly detection and incident validation. These features ensure rapid threat containment and remediation actions, enabling clients to stay ahead of complex threats.
